At DeneIT, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
Who We Are
DeneIT is a UK-based business providing IT support services to homes and small businesses. Our website is powered by WordPress and hosted via IONOS.
What Information We Collect
We may collect the following personal information when you interact with us:
- Name
- Email address
- Phone number
- Address (if you book a home visit)
- Information about your IT issue or enquiry
- Feedback or testimonials you provide
- IP address and browser details (for analytics and security)
How We Collect Your Information
We collect personal data through:
- Our booking system
- Contact and feedback forms
- Surveys
- Email or telephone communications
- Cookies and analytics tools (e.g., Google Analytics)
How We Use Your Information
We use your information to:
- Respond to enquiries and provide support
- Book appointments and send confirmations
- Improve our services and customer experience
- Send follow-up communications and collect feedback
- Comply with legal or regulatory obligations
Lawful Basis for Processing
We process your data based on one or more of the following:
- Your consent
- Performance of a contract (e.g., booked services)
- Our legitimate interest (e.g., improving services)
- Legal obligations
Sharing Your Information
We do not sell or rent your information. We may share data with:
- Microsoft 365 (for bookings, forms, and email)
- Payment processors (if applicable)
- Service providers like IONOS or WordPress (hosting and analytics)
All third-party providers are required to protect your data.
How We Store and Protect Your Data
Your data is stored securely using Microsoft 365 and trusted WordPress plugins. We take appropriate technical and organisational measures to protect your information.
Your Data Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccuracies
- Request deletion (where appropriate)
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact us at: info@deneit.co.uk
Cookies
Our website may use cookies to enhance your experience. You can manage cookie preferences via your browser settings. A cookie notice will be shown when you first visit the site.
Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.